استخدام IT Support & Infrastructure Engineer
شرح موقعیت شغلی
Role Summary
We are seeking an experienced IT Support & Infrastructure Engineer to provide reliable IT support for employees and manage the stability and security of our infrastructure.
This role will focus on end-user IT services, enterprise platforms, servers, networks, virtualization, licensing, vendor management, and monitoring, while working closely with the DevOps team for cloud-native environments and automation.
Key Responsibilities
- Provide Level 1–3 IT support for employees (hardware, OS, applications, collaboration tools).
- Manage user accounts and permissions across AD/LDAP, SSO, and IAM platforms.
- Administer and support enterprise communication & collaboration tools (Mattermost, Nextcloud, Jira, Confluence, email systems).
- Maintain and support servers (Linux/Windows) and virtualization platforms (VMware, Proxmox, Hyper-V, or KVM).
- Administer and troubleshoot network services (DNS, VPN, firewalls, routing).
- Implement and maintain backup & restore solutions for IT systems and user data.
- Deploy and manage monitoring and logging systems (Prometheus, Grafana, ELK/Loki).
- Apply endpoint security policies (patching, antivirus, MFA, device management).
- Support onboarding/offboarding IT processes for employees.
- Document IT operations, incidents, and infrastructure configurations.
- Collaborate with the DevOps team on Kubernetes, CI/CD, and security alignment.
- Manage software licensing lifecycle (tracking, renewals, compliance).
- Coordinate with vendors and 3rd-party providers for support, SLA adherence, and system integration.
Required Skills & Experience
- Proven experience in IT support and infrastructure operations in enterprise environments.
- Strong knowledge of Linux & Windows administration.
- Hands-on experience with enterprise collaboration tools (Mattermost, Nextcloud, Jira, Confluence, email platforms).
- Solid understanding of networking (DNS, VPN, firewalls, routing).
- Practical knowledge of backup and disaster recovery procedures.
- Proficiency with monitoring and logging tools (Prometheus, Grafana, ELK/Loki).
- Familiarity with identity & access management (LDAP, AD, SSO, MFA).
- Experience with virtualization platforms (VMware, Proxmox, Hyper-V, KVM).
- Experience with software licensing management and compliance.
- Strong troubleshooting and problem-solving skills.
- Excellent communication skills with technical and non-technical users.
Preferred Skills (Nice to Have)
- Exposure to database administration at infrastructure level (PostgreSQL, MySQL, MongoDB, Redis) for configuration, backups, and monitoring.
- Familiarity with Kubernetes and Docker (support-level, not DevOps engineering).
- Experience with SSO/IAM solutions (Keycloak, Okta, ADFS).
- ITIL certification or knowledge of ITSM frameworks.
- Knowledge of cloud platforms (AWS, GCP, Azure) in hybrid setups.
Soft Skills
- Strong customer-oriented mindset for IT support.
- Team player with ability to collaborate across IT, DevOps, and Security.
- Organized, with a documentation-first approach.
- Ability to train and guide employees in using IT systems securely.
- Skilled in vendor communication and contract/license management.
Responsibilities Split
- 40% IT Support (end-user, collaboration platforms, email)
- 30% Infrastructure Operations (servers, virtualization, networks, monitoring, backups)
- 20% Vendor & Licensing Management (3rd-party systems, licensing lifecycle, SLA tracking)
- 10% Cooperation with DevOps & Security
مهارتهای مورد نیاز
- IT
- DNS
- Firewall
- Linux
حداقل سابقه کار
- سه تا شش سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست