استخدام Service Desk Analyst
شرح موقعیت شغلی
JOB PURPOSE:
• Performs Service Desk support functions and operations including Incident response, problem escalation and resolution, issue research and follow-up.
Service Desk works 24*7 for a carrier level environment
• Roles & Responsibilities(briefly):
• Serve as main point of contact for their scheduled shift.
• Interact professionally and effectively across various levels of the organization.
• Work effectively with other staff and customers.
• Manage and track customer incidents.
• Complete tickets for IT Service Desk inquiries and follow-ups to ensure tickets are updated and acknowledged to the point of verifying completion and closing them out.
• Ensure appropriate priority is assigned to reported incidents.
• Provide timely responses and updates to ensure customer satisfaction.
• listen to issues and provide effective response.
• Performs Service Desk support functions and operations including Incident response, problem escalation and resolution, issue research and follow-up.
Service Desk works 24*7 for a carrier level environment
• Roles & Responsibilities(briefly):
• Serve as main point of contact for their scheduled shift.
• Interact professionally and effectively across various levels of the organization.
• Work effectively with other staff and customers.
• Manage and track customer incidents.
• Complete tickets for IT Service Desk inquiries and follow-ups to ensure tickets are updated and acknowledged to the point of verifying completion and closing them out.
• Ensure appropriate priority is assigned to reported incidents.
• Provide timely responses and updates to ensure customer satisfaction.
• listen to issues and provide effective response.
مهارتهای مورد نیاز
- Service Desk
حداقل سابقه کار
- مهم نیست
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- معافیت دائم پایان خدمت