استخدام کارشناس HelpDesk
شرح موقعیت شغلی
Key Responsibilities:
- Respond to user requests and issues via phone, email, or ticketing system.
- Identify hardware, software, and network issues and escalate complex matters as needed.
- Provide training on the proper use of software and organizational equipment.
- Install, configure, maintain, and document issues and solutions in the ticketing system.
- Monitor system performance and suggest improvements to processes.
Required Skills and Qualifications:
- Familiarity with operating systems such as Windows, macOS, and Linux.
- Proficiency in general software applications and remote support tools.
- Knowledge of basic networking concepts (e.g., IP, DHCP, DNS, VPN).
- Ability to install and configure hardware and software.
- Strong communication skills for effective interaction with users.
- Problem-solving ability and providing quick, practical solutions.
- Familiarity with ticket management systems such as Zendesk, Jira, or Freshdesk (a plus).
مهارتهای مورد نیاز
- Help Desk
- شبکه
- عیب یابی
- +NETWORK
- Helpdesk
حداقل سابقه کار
- کمتر از سه سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست