استخدام کارشناس پشتیبانی و ارتباط با مشتریان (Customer Support)
شرح موقعیت شغلی
We're Hiring: CRM Specialist - Master of English and Customer Relationships!
Do you have the gift of the gab and a pen mightier than a sword when it comes to English? If yes, we’re on the hunt for someone like you to enhance our customer relations and journey within the travel industry!
Who You Are:
- You’re not just fluent in English—you’re a maestro, with exceptional verbal and written prowess.
- A keen learner and proactive professional, with or without previous travel support experience (though it's a bonus!).
- Advanced in Microsoft Office, transforming data into compelling stories.
- An adept problem-solver, crafting strategies that escalate support quality.
- A people person, both a listener and a communicator, who knows how to deliver feedback that counts.
- A pro with a deep understanding of customer service processes and metrics.
- Meticulous with details, because they matter.
What You'll Do:
- Engage and assist customers with crystal clear communication.
- Nurture and sustain customer relationships, making every interaction count.
- Leverage CRM tools to log, track, and solve customer issues effectively.
- Work with teams to enhance customer service strategies, using data-driven insights.
- Visualize data to highlight trends and inform decisions.
The Perks:
- A pivotal role in a vibrant, dynamic company.
- Room to grow and skills to sharpen.
- Competitive pay and a welcoming, inclusive culture.
Ready to Join Us?
مهارتهای مورد نیاز
- ارتباط با مشتریان و پشتیبانی
- پشتیبانی
- Microsoft Office
زبانهای مورد نیاز
- انگلیسی
حداقل سابقه کار
- کمتر از سه سال
حقوق
- حقوق از ۱۰,۰۰۰,۰۰۰ تومان
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست