استخدام IT Support Specialist

 | ·         Provide Help Desk support and resolve problems to the end user’s satisfaction
 ·         Monitor and respond quickly and effectively to requests received through the IT Help Desk
 ·         Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
·         Modify configurations, utilities, software default settings, etc. for the local workstation
 ·         Utilize and maintain the Help Desk tracking software
 ·         Document internal procedures
·         Assist with onboarding of new users
 ·         Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
·         Install, test and configure new workstations, peripheral equipment and software
·         Maintain inventory of all equipment, software and software licenses
·         Report issues to the Jira Service Desk for escalation (very important point that must be observed )
 ·         Manage PC setup and deployment for new employees using standard hardware, images and software
 ·         Perform timely workstation hardware and software upgrades as needed.
 ·         Assist in the installation, deployment, upgrade, or maintenance of enterprise applications. This includes installing new software releases and system upgrades, evaluating, and installing application patches, and conducting application migrations, refreshes and restores. based on priority
·         Performs technical configuration, change management and testing activities to support a service-oriented architecture and integration between all applications (In collaboration with Jr.)
·         Functions as technical support on implementation or upgrade projects to enhance the applications to meet dynamic business requirements (In collaboration with Jr.)
·         Assists in both the IT support functional role and Enterprise Applications support functional role to identify and resolve critical system issues to minimize impact to business operations (In collaboration with Jr.)
 ·         Works closely with the Enterprise Applications Administrator to resolve any performance related issues and provides recommendations for enhancements or changes as deemed necessary.(Report To IT Team)
 ·         Interface, as directed, with software vendors for an application bug resolution or application maintenance issues.(In collaboration with Jr. or report changes to IT Team)
·         Plans, creates, and maintains the appropriate documentation, inventory assessments, and procedures related to administration of the applications.
 ·         DOCUMENTATION, documentation, documentation. 


  Education : At least  have an Associate Degree in a technical discipline, such as computer science, information technology or computer engineering. (A BS Degree is a priority )
Experience :Familiar with organizational workplace
Certificates:| CompTIA Network+ Certification. CompTIA A+ Certification. (optional) CompTIA Security+ Certification.(optional) MCSA: Windows 10.(optional) MCSE: Desktop Infrastructure.(optional)