استخدام Help Desk Specialist
شرح موقعیت شغلی
Sotoon is searching for a Helpdesk Specialist who will be responsible for troubleshooting, maintaining and resolving IT issues in the organization. The deal candidate will have significant experience with supporting issues that are related to hardware, software and network basics. The candidate must have reasonable ability to troubleshoot and solve issues.
Responsibilities:
Perform day to day support and maintain including:
- Installing operating systems on every platform such as Windows, Linux and macOS
- Wired and wireless network troubleshoot and solve issues
- Support any issue related to hardware
- Support software issues
- Suggest best hardware for different performance
- Configure and maintain network based on Mikrotik, Ubiquiti or other similar devices
Requirements
- Good sight on network concepts
- Network+ knowledge
- Comprehensive understanding of all layers of OSI model
- A+ fundamentals
- Have expert knowledge on PC and notebook hardware
- Software installation and troubleshoot on different operating systems
- Windows installation and troubleshoot
- Expert on Microsoft services and solutions
- Linux kernel knowledge and ability to work on Linux distros on terminal
- MacOS installation and troubleshoot
- Have experience in working with Voip Solutions
Additional requirements:
- Have experience working in a mixed tech stack and multi-vendor environment
- Be creative, curious, eager to learn, and can quickly pick up on new trends and technologies
- Be pragmatic and can understand the trade-off between the perfect solution and the working solution
- Be a team player with a customer service mentality and actively collaborate with people to find solutions to problems
- Document the works and share your knowledge with others
- Have excellent communication and documentation skills
Bonus if:
- Relevant industry certifications a plus (e.g. CCNA, MTCNA, MCSE, LPIC, etc)
- Experience working in same position
Benefits- Supplementary health insurance for you and your family (supports most treatments, including psychotherapy).
- Competitive salary with regular promotion opportunities.
- Reimbursement for educational courses, internet, and even programs for self-development. (like art classes or learning a new language, etc.)
- Flexible working hours, including remote work opportunity.
- An exciting work environment with talented colleagues, cultural diversity, with an open environment for new ideas.
- We provide everything you need to work comfortably, such as laptops, equipment for remote work, etc.
- Various on-site meals(lunch and breakfast) and snacks.
مهارتهای مورد نیاز
- +NETWORK
- Help Desk
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