استخدام Application Support Engineer

● Help to support customers in utilizing the software and related issues.
● Work to help deal with internal technical issues, or they might assist customers or clients with software utilization issues.
● Monitor bug resolution efforts and track successes, oversee the daily performance of software, perform initial debugging procedures, prepare evaluations of software and recommend improvements or upgrades.
● Provide suggestions on areas of process improvements, and research on technologies and/or trends.
 
Requirements
● Bachelor’s degree in Software Engineering, or Information Technology.
● Communicative and problem-solving skills.
● Strong organizational skills and attention to detail.
● Experience in supporting TAVL (Teltonika Automatic Vehicle Locator) systems is advantageous.
● Experience in supporting and developing workflows in the Jira Service Desk is advantageous.
● Good understanding of SQL, Warehouse, and BI concepts.
● Experience in using MS SQL tools (SSIS, SSRS, and SSAS).
● Experience in building Power BI reports is advantageous.
● Experience in using any Source Control Software like Team Foundation Server/VSS/SVN.