استخدام Marketing CX Specialist
شرح موقعیت شغلی
Responsibilities:
"Assessment of current customer experience via mapping customer journey and defining customer related KPIs
Analyzing reports and other function data and propose and initiate projects based on them
Constant monitoring of impact points on business side (focus area might include some business departments, e.g. Logistics, FC, Commercial, Finance, etc. and not all)
Ability to initiate experience improvement plan in a cross-functional and multi tasked environment
Assessing outcome of tasks and projects to make sure high NPS, C.Sat and customer loyalty.
Understanding main KR/KPIs of the role and constantly improving them.
Ability to have 360-degree view and to persuade staff from other teams to be customer centric, while them having different, even opposite goals/KPIs.
Proactive approach in recognizing customer experience gaps and efficient communication to increase sense of urgency among stakeholders.
Perfect understanding of working with data and preparing data driven analysis for higher levels of decision making
Analyzing reports and other function data and propose and initiate projects based on them
Constant monitoring of impact points on business side (focus area might include some business departments, e.g. Logistics, FC, Commercial, Finance, etc. and not all)
Ability to initiate experience improvement plan in a cross-functional and multi tasked environment
Assessing outcome of tasks and projects to make sure high NPS, C.Sat and customer loyalty.
Understanding main KR/KPIs of the role and constantly improving them.
Ability to have 360-degree view and to persuade staff from other teams to be customer centric, while them having different, even opposite goals/KPIs.
Proactive approach in recognizing customer experience gaps and efficient communication to increase sense of urgency among stakeholders.
Perfect understanding of working with data and preparing data driven analysis for higher levels of decision making
Skills
Full understanding of CX KPIs
CS overview
Experience in Business analysis, CS, Marketing or R&D in needed
High efficiency working with Excel, PowerPoint, CRM
Project Planning and control
Advantage knowledge of Power BI, SQL or Data Sets"
Full understanding of CX KPIs
CS overview
Experience in Business analysis, CS, Marketing or R&D in needed
High efficiency working with Excel, PowerPoint, CRM
Project Planning and control
Advantage knowledge of Power BI, SQL or Data Sets"
مهارتهای مورد نیاز
- CX
- Marketing
- KPI
- فروش و بازاریابی
حداقل سابقه کار
- کمتر از سه سال
حقوق
- حقوق از ۶,۵۰۰,۰۰۰ تومان
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست