استخدام Help Desk Specialist
شرح موقعیت شغلی
Main Responsibilities:
• Serve as the first contact with customers who need technical assistance via the phone, email and ticketing system
• Perform troubleshooting using different diagnostic techniques
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues
• Provide quick resolution and excellent customer service
• Redirect unresolved issues to the next level of support personnel
• Keep record of problems and their resolution
• Provide feedback on processes and make recommendations on areas to improve
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
• Suggest improvements on procedures
Main Requirement:
• Perform troubleshooting using different diagnostic techniques
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues
• Provide quick resolution and excellent customer service
• Redirect unresolved issues to the next level of support personnel
• Keep record of problems and their resolution
• Provide feedback on processes and make recommendations on areas to improve
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
• Suggest improvements on procedures
Main Requirement:
• Resolves advanced technical hardware and software issues; provides resolutions to issues
• Understanding of Active Directory administration including account unlock, password reset, adding\removing users, OUs, memberships
• Extensive knowledge in software, hardware, network, and peripheral support Over the phone remote support and hands-on
• support to resolve technical issues
• Tracks all work with detail and precision within the ticketing system
• Understanding of Active Directory administration including account unlock, password reset, adding\removing users, OUs, memberships
• Extensive knowledge in software, hardware, network, and peripheral support Over the phone remote support and hands-on
• support to resolve technical issues
• Tracks all work with detail and precision within the ticketing system
مهارتهای مورد نیاز
- Help Desk
- +NETWORK
- عیب یابی
- MCSE
حداقل سابقه کار
- کمتر از سه سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست