استخدام Loyalty Club Manager

شرح موقعیت شغلی

• Lead the end-to-end strategy, operations, and continuous improvement of the Driver Loyalty Program.
• Define and execute initiatives that increase driver participation, engagement, satisfaction, and retention.
• Analyze program performance and driver behavior to identify opportunities for growth and optimization.
• Collaborate with Product, Tech, Marketing, Operations, and other cross-functional teams to improve loyalty experiences and program functionality.
• Manage program budgeting, resource allocation, reporting, and ROI optimization.

• Collaborate with Snapp ventures and external partners to source, develop, and integrate valuable offers and benefits for drivers.
• Build and maintain strategic partnerships aligned with driver needs and loyalty objectives.
• Lead negotiations with partners to secure relevant, scalable, and cost-effective benefits.
• Evaluate the performance and business impact of partnerships and continuously optimize the partner portfolio.

• Lead the operations, performance management, and growth of the Promoters Club.
• Develop loyalty initiatives that strengthen driver engagement and community participation.
• Monitor membership, engagement, and performance metrics and identify opportunities to improve the club's impact.
• Ensure alignment between Promoters Club initiatives and the broader Driver Loyalty strategy.

• Define and monitor key KPIs across loyalty programs, partnerships, and community initiatives.
• Use data and customer insights to evaluate program effectiveness and make data-driven decisions.
• Develop regular performance reports and translate insights into actionable initiatives.
• Continuously optimize loyalty initiatives based on driver feedback, behavioral data, and business outcomes.

• Lead, coach, and develop the loyalty team to achieve strategic and operational objectives.
• Foster effective collaboration across Product, Tech, Operations, Marketing, Finance, and other relevant teams.
• Drive multiple initiatives simultaneously while maintaining clear priorities, ownership, and delivery standards.
• Act as the key owner and subject-matter expert for driver loyalty within the organization.

• 5+ years of experience in Loyalty, CRM, Customer Engagement, Marketing, Operations, or a related field.
• Proven experience in designing, managing, and optimizing customer/driver loyalty or engagement programs.
• Experience in people leadership and team management.
• Strong analytical skills with the ability to use data and KPIs to drive business decisions.
• Strong understanding of loyalty mechanics, customer engagement, retention, and community-building strategies.
• Strong communication, stakeholder management, and negotiation skills.
• Proven ability to manage cross-functional projects and multiple priorities in a fast-paced environment.
• Strong problem-solving and strategic thinking capabilities.
• Familiarity with CRM, customer data, analytics, and standard business tools.
• Experience in technology, ride-hailing, transportation, marketplace, or other consumer-facing businesses is highly preferred.
• Bachelor's degree in Business, Marketing, Management, or a related field; advanced degree is a plus.

• Customer & Loyalty Expertise
• Analytical & Data-Driven Decision Making
• Strategic Thinking & Planning
• Leadership & Team Management
• Stakeholder Management & Communication
• Negotiation & Partnership Management
• Problem Solving
• Customer/Driver-Centric Mindset
• Emotional Intelligence
• Project Management
• CRM & Technical Proficiency

• Driver loyalty program participation, engagement, and retention
• Improvement in driver churn and long-term engagement
• Growth and performance of Promoters Club
• Value and utilization of partner benefits
• ROI and budget efficiency of loyalty initiatives
• Successful delivery and optimization of strategic loyalty initiative

مهارت‌های مورد نیاز

• Customer
• Product

حداقل سابقه کار

• بیش از شش سال

جنسیت

• مهم نیست

وضعیت نظام وظیفه

• معافیت دائم پایان خدمت

ارسال رزومه