آگهی‌های استخدامی

استخدام Helpdesk Engineer

اسنپ | Snapp
تهران، تهران

شرح موقعیت شغلی

Job description

The Helpdesk Engineer extends technical support to all internal IT and non-IT employees as well as customers facing problems related to hardware, software, and networking. They are responsible for troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analyzing them.

Technicians receive trouble tickets raised by users through emails, Tickets, Skype, or in-person.

Additionally, an excellent support specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.


Job responsibilities

  • Test and assess issues related to computer software and hardware, including operating systems, such as Mac, Linux, and Windows.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Follow-up and update customer status and information.
  • Develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
  • Install, check, troubleshoot, maintain, and upgrade computers and equipment of different types, including copiers, printers, and scanners, of all users so that they perform optimally.

Job requirements

  • Ability to troubleshoot network and client-side issues.
  • Ability to diagnose and resolve basic technical issues like Laptop (Hardware and Software), Printer and Scanner installation, and Diagnose.
  • Familiar with different platforms (Microsoft Windows & Active Directory, Linux, macOS, Android, iOS)
  • Basic familiarity with VMware virtualization.
  • Familiar with A+ and Network+.
  • Familiar with CCNA, MTCNA, MCSA.
  • Familiarity with IT infrastructure devices (such as Routers, Switches, Servers )
  • Spirit of Teamwork and fast learner.


مهارت‌های مورد نیاز

  • Help Desk
  • MCSA
  • MTCNA
  • +NETWORK

حداقل سابقه کار

  • کمتر از سه سال

جنسیت

  • مهم نیست

وضعیت نظام وظیفه

  • معافیت تحصیلی معافیت دائم پایان خدمت

نوع همکاری:

تمام وقت

دسته‌بندی شغلی:

IT / DevOps / Server

تاریخ انتشار آگهی:

۱۴۰۰/۰۹/۱۴ (منقضی‌شده)

مشاغل مشابه

مشاهده آگهی‌های استخدام مشابه