استخدام IT Help Desk(Night Shift)
شرح موقعیت شغلی
- Serve as the first contact with customers who need technical assistance via the phone, email and ticketing system
- Perform troubleshooting using different diagnostic techniques
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues
- Provide quick resolution and excellent customer service
- Redirect unresolved issues to the next level of support personnel
- Keep record of problems and their resolution
- Provide feedback on processes and make recommendations on areas to improve
- Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
- Suggest improvements on procedures
Requirement:
- Resolves advanced technical hardware and software issues; provides resolutions to issues
- Understanding of Active Directory administration including account unlock, password reset, adding\removing users, OUs, memberships
- Extensive knowledge in software, hardware, network, and peripheral support Over the phone remote support and hands-on
- support to resolve technical issues
- Tracks all work with detail and precision within the ticketing system
- Hours of work: 17 - 24
مهارتهای مورد نیاز
- IT
- Help Desk
حداقل سابقه کار
- سه تا شش سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست