آگهی‌های استخدامی

استخدام IT Helpdesk Specialist

گروه اسنپ | Snapp Group
تهران، تهران

شرح موقعیت شغلی

Snappshop is seeking a motivated and customer-focused IT Helpdesk Analyst to join our growing team. In this role, you will be the first point of contact for internal users (warehouse staff, CRM Team, etc.) experiencing technical difficulties. You will troubleshoot a wide range of IT issues, provide technical support, and escalate complex problems to senior IT personnel.

This role offers an excellent opportunity for someone with a passion for technology and a desire to work in a fast-paced e-commerce environment.
Duties:

  • Troubleshoot and resolve a variety of user-reported technical incidents related to hardware, software, network connectivity, and other IT-related issues.
  • Provide clear and concise technical guidance and support to internal users via phone, email, and ticketing system.
  • Document technical issues, solutions, and escalations thoroughly and accurately.
  • Research and identify root causes of problems to prevent recurrence.
  • Escalate complex issues to senior IT personnel when necessary.
  • Maintain a strong understanding of company policies and procedures related to IT services.
  • Stay up-to-date on the latest technologies relevant to e-commerce operations. 

مهارت‌های مورد نیاز

  • Help Desk
  • problem solving
  • IT

حداقل سابقه کار

  • سه تا شش سال

جنسیت

  • مهم نیست

وضعیت نظام وظیفه

  • معافیت تحصیلی معافیت دائم پایان خدمت

نوع همکاری:

تمام وقت

دسته‌بندی شغلی:

IT / DevOps / Server

تاریخ انتشار آگهی:

۱۴۰۳/۰۵/۱۷ (منقضی‌شده)

مشاغل مشابه

مشاهده آگهی‌های استخدام مشابه