استخدام Senior ERP Specialist
شرح موقعیت شغلی
- Support end users by addressing questions, resolving issues, and providing ongoing assistance with the ERP system.
- Improve user experience through feedback collection, testing, and close collaboration with developers and designers.
- Analyzing and evaluating existing business processes and workflows to identify areas for improvement and optimization within the ERP system.
- Designing and implementing new processes and workflows within the ERP system to streamline operations, increase efficiency, and enhance user experience.
- Developing and documenting detailed process maps, flowcharts, and procedural documentation to guide end users in navigating the ERP system effectively.
- Participate in project planning and implementation activities to ensure successful deployment of new ERP system features and enhancements.
- Stay updated on industry trends and best practices in ERP system support to continuously improve processes and procedures.
- Define and monitor performance metrics and SLAs to ensure the ERP system operates effectively.
- Promptly address and investigate issues, collaborating with technical teams to resolve them within specified timelines.
Requirements
- More than 7 years related work experience.
- Graduated in Industrial Engineering
Technical Skills:
- Familiar with ERP software structure
- Proficiency in process mapping, workflow design, and procedural documentation
- Experience with Microsoft Office
- Familiarity with Power BI
- Familiarity with project management
- Familiarity with SQL
- Knowledge of software testing and quality assurance processes
Soft Skills:
- Strong analytical and problem-solving skills to assess and improve business processes within the ERP system.
- Strong abilities to take initiative and be innovative.
- Strong communication skills to effectively convey complex technical information to non-technical users.
- Ability to troubleshoot and resolve technical issues related to ERP system functionality and performance.
- Ability to perform tasks independently
- Strong presentation and report-writing skills.
- Strong teamwork and collaboration abilities
- Effective time management
- Continuous learning mindset to stay updated on emerging technologies and advancements in ERP systems
Working Conditions :
- Working Hours: Regular Business Hours
- On-call: First 6 WDs of Gregorian months (working days until 10 PM, Holidays From 10AM to 4 PM)
مهارتهای مورد نیاز
- ERP
- SQL
حداقل سابقه کار
- سه تا شش سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- معافیت تحصیلی معافیت دائم پایان خدمت