استخدام IT Service Management Specialist

Job Title:

IT Service Management Specialist
Job Description:
-Technical and administrative support of customer request
-Take on the operational responsibility and control for existing IT processes (incident management, problem management, or change management)
-Monitor the service KPI (process and system side) and ensure it
-Actively accompany the teams to improve communication to receive maximum customer satisfaction
-Coordination with the back office specialist departments
-24*7 support for field staff on technical issues and holding critical meetings with customer
-Methodical in recording and designing work processes
-Assertiveness, analytical thinking, and a reliable and conceptual way of working in sensitive and complex situations
-Providing initial access to new recruits and conducting initial training on ITSM tools

Your Profile:

-Completed studies in IT, telecommunication engineering, and other related majors.
-Complete mastery of the English language
Other Requirements:
-Ability to work in a team and high resilience in the event of disruptions
-The ability to self-learn and transfer knowledge to the new team member
-Interest in the systematic analysis of technical relationships
-Negotiation and persuasion skills
-Good knowledge of the basics of computer network concepts

Other Requirements:

-Ability to work in a team and high resilience in the event of disruptions
-The ability to self-learn and transfer knowledge to the new team member
-Interest in the systematic analysis of technical relationships
-Negotiation and persuasion skills
-Good knowledge of the basics of computer network concepts