استخدام Call Center Supervisor
شرح موقعیت شغلی
Responsibilities:
- To Manage a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service. (login/logout time, break time,..)
- To manage the floor and respond to representative questions
- To prepare hourly/Daily/weekly and monthly summarized and detail reports regarding customer service teams performance
- To acknowledge and escalate the issues onetime
- To have meeting with team and improve the teamwork
- To increase the customer satisfaction and NPS To have active collaboration with QA team to improve staffs knowledge and soft skills
- To provide regular feedback to team regarding their performance and attitude
- To keep up-to-date knowledge on products and procures
Requirements:
- 1 year experience in similar position
- Problem solving
- People management skills
- Decision making within defined parameters
- Process implementation
- Communication skills at all levels
- People development skills
- Computer literate
- Proficient in word processing and spreadsheets
- Able to manage priorities
- Leadership skills
- Team-building skills
- Reporting
مهارتهای مورد نیاز
- ارتباط با مشتریان و پشتیبانی
- call center
- پاسخگویی به مشتریان
حداقل سابقه کار
- سه تا شش سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- معافیت تحصیلی معافیت دائم پایان خدمت