آگهی‌های استخدامی

استخدام مدیر عملیات (Operations Manager)

پادرو | Podro
تهران، تهران

شرح موقعیت شغلی

At Padro, we owe our success to the efficiency of organizational processes. To help maintain and grow this standard, we’re seeking an experienced operations manager to oversee daily activities. The ideal candidate will have a sharp business mind and proven success in managing multiple departments for maximum productivity. This person will be highly skilled in Customer success, human resources, finance, and Logistics, and be able to develop and maintain an environment of trust, diversity, and inclusion within the operations team.


Objectives of this role


  • Ensure all operations are carried on in an appropriate, cost-effective way
  • Improve operational management systems, processes and best practices
  • Formulate strategic and operational objectives
  • Manage budgets and forecasts
  • Perform quality controls and monitor production KPIs
  • Find ways to increase quality of customer service
  • Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
  • Develop, implement, and maintain quality assurance protocols
  • Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
  • Ensure that operational activities remain on time and within budget
 


Responsibilities


  • Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
  • Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
  • Partner with cross-functional teams to improve proprietary tools and systems
  • Work closely with IT and commercial departments to ensure that activities remain compliant
  • Conduct budget reviews and report cost plans to upper management
 


Required skills and qualifications


  • Three or more years of proven success in an operations management role
  • Strong skills in budget development and oversight
  • Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
  • Proficiency in conflict management and business negotiation processes
  • Knowledge of business productivity software and an aptitude for learning new applications
  • Leadership ability
  • Proficiency in Microsoft Office software and customer service
  • Mastering the concept of CRM and CRM software
  • Ability to analyze, design, implement, review and optimize call center indicators
  • Ability to analyze, design, implement, review and optimize call center, Logistics processes
  • Management of critical situations
 


Preferred skills and qualifications


  • Bachelor’s degree (or equivalent) in operations management, business administration, or related field
  • Strong IT skills, including database development
  • Ability to communicate in more than one language

مهارت‌های مورد نیاز

  • مدیر عملیات
  • operations manager

حداقل سابقه کار

  • سه تا شش سال

جنسیت

  • مهم نیست

وضعیت نظام وظیفه

  • مهم‌ نیست

نوع همکاری:

تمام وقت

دسته‌بندی شغلی:

حمل و نقل

تاریخ انتشار آگهی:

۱۴۰۲/۰۵/۰۱ (منقضی‌شده)

مشاغل مشابه

مشاهده آگهی‌های استخدام مشابه