استخدام Help Desk Specialist

شرح موقعیت شغلی

• Answering phone calls, emails, or chat messages from customers who require technical assistance.
• Diagnosing and troubleshooting technical problems related to hardware, software, or network connectivity.
• Providing step-by-step instructions to customers on how to resolve technical issues.Serve as the first contact
• with customers who need technical assistance via the phone, email and ticketing system
•  Perform troubleshooting using different diagnostic techniques 
•  Redirect unresolved issues to the next level of support personnel
• Keep record of problems and their resolution 
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
• Suggest improvements on procedures
  
  

• Resolves advanced technical hardware and software issues; provides resolutions to issues 
• Understanding of Active Directory administration including account unlock, password reset, adding\removing users, OUs, memberships 
• support to resolve technical issues 
•  Tracks all work with detail and precision within the ticketing system (JIRA)
• Network+
• Nice to have: ccna

مهارت‌های مورد نیاز

• Help Desk
• specialist
• Jira

حداقل سابقه کار

• کمتر از سه سال

جنسیت

• مهم نیست

وضعیت نظام وظیفه

• مهم‌ نیست

مشاهده آگهی‌های استخدام مشابه