استخدام Technical Support Specialist
شرح موقعیت شغلی
Job Description:
Ready to elevate your career with a forward-thinking and dynamic team? Pars Tasmim is on the lookout for a skilled Technical Support Specialist with a passion for IT and problem-solving. If you’re driven to excel and meet the qualifications, we’re eager to connect with you!
Key Responsibilities:
- Ensure Operational Service Performance: Utilize monitoring tools to ensure the stability and optimal performance of our applications.
- Troubleshooting & Issue Resolution: Diagnose and resolve technical issues across hardware, software, and network systems within defined Service Level Agreements (SLAs). Proactively identify root causes and document solutions to prevent recurrence.
- Effective Communication: Collaborate and coordinate with development teams, clients, and other departments for swift and efficient resolution of technical problems.
- Documentation: Keep system performance and process documentation up to date.
- Incident Management: Be available during unexpected events (on-call) and manage critical situations effectively.
- Continuous Learning: Commit to ongoing learning and updating your technical knowledge.
Required Technical Skills:
- Familiarity with SQL and NoSQL databases
- Proficiency in SQL, including query writing and optimization
- Knowledge of log collection and rapid search services
- Understanding of web services
- Experience in supporting web-based software
- Proficiency in log reading and software debugging (Troubleshooting/Debugging)
Preferred Skills:
- Expertise in various software architecture patterns, especially microservices architecture
- Familiarity with monitoring tools such as Zabbix, Grafana, and Prometheus
- Experience in maintaining software services and products on Linux systems
- Good understanding of network concepts
- Proficiency in a scripting language
- Proficiency in at least one programming language
- Strong problem-solving abilities
- Analytical and systematic thinking
Job Benefits:
- Bonuses, loans, and special occasion packages.
- Access to supplemental insurance.
- Work in an environment focused on growth and learning.
- Collaborate with a team of experts, facilitating rapid development of technical skills.
- Possibility of using military service exemption if all conditions are met.
مهارتهای مورد نیاز
- پشتیبانی فنی
- SQL
- پشتیبانی نرم افزار
حداقل سابقه کار
- مهم نیست
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست