استخدام کارشناس فناوری اطلاعات (Help Desk)

-تسلط به مباحث کلاینت و هلپ دسک
-توانایی نگهداری شبکه 
-تسلط بر مباحث مجازی سازی و esx
-تسلط بر مانیتورینگ ریسورس ها و شبکه
-تسلط بر بک اپ گیری از سرورها و دیتابیس ها
-تسلط برمستندسازی و ارائه گزارش
-دارای روحیه تیمی ، منظم ، پیگیر و دقیق

Job Description
 • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Train new joiners to how to work with special software.
• Maintain daily performance of computer systems.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Follow up with suppliers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.
• Have a good knowledge and enough experience to face with unknown issues and resolve them.
 

Requirements
 Work Experience: At least three years experience
- BSc in Computer Engineering or IT
- Microsoft MCITP/MCSE, Cisco and VMware certified candidates are preferable
- In-depth knowledge of Microsoft operating systems and services
- Good command of English
- Excellent interpersonal and communication skill
- Self-motivated and highly enthusiastic about new technologies and solutions
- Very good problem solving skills