آگهی‌های استخدامی

استخدام (IT Help Desk (Support Specialist

خدمات مدیریت صبا تامین | OTC
تهران، تهران

شرح موقعیت شغلی


IT Help Desk / Support Specialist


Role Overview

We are looking for an IT Help Desk / Support Specialist to provide day-to-day technical support to end users across software, hardware, and basic infrastructure. You will troubleshoot issues, manage user accounts and access, document requests through a ticketing system, and collaborate with the network/infrastructure team to ensure stable IT services.


Key Responsibilities

  • Provide first-line (L1/L2) support for end users on software and hardware issues
  • Diagnose and resolve problems related to Windows OS, endpoints, printers, and user peripherals
  • Install, configure, and support standard and enterprise applications
  • Manage user accounts, groups, and access rights in Active Directory
  • Create, track, follow up, and document incidents/requests in a ticketing system
  • Support network-related troubleshooting (connectivity, DNS/DHCP, Wi-Fi, switching/routing basics) in coordination with the infrastructure team
  • Deliver remote and on-site support, including Remote Desktop and other remote support tools
  • Perform periodic IT maintenance activities (updates, checks, device readiness, backups where applicable)
  • Maintain accurate technical documentation and knowledge base articles


Required Technical Skills

  • Strong working knowledge of Windows 10 / 11 administration and troubleshooting
  • Familiarity with Windows Server fundamentals (Users, Groups, GPO basics)
  • Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, LAN/WAN
  • Experience with common network equipment: Switches, Routers, Wi-Fi (basic configuration and troubleshooting)
  • Understanding of basic security concepts: antivirus, firewall basics, backup principles
  • Ability to install, configure, and troubleshoot hardware: PCs, laptops, printers
  • Experience with Remote Desktop and remote support tools

Nice to Have (Preferred Qualifications)

  • Basic knowledge of Linux
  • Experience with ticketing platforms (e.g., OTRS, GLPI, Jira, or similar)
  • Familiarity with virtualization technologies (VMware / Hyper-V)
  • Exposure to VoIP / IP telephony environments
  • Experience with Microsoft 365 / Exchange support


Soft Skills

  • Strong communication skills and professional customer-facing attitude
  • Patience and the ability to support non-technical users effectively
  • High sense of ownership and follow-through
  • Team-oriented mindset and ability to collaborate across IT functions
  • Strong time management and prioritization skills
  • Detail-oriented documentation and reporting


مهارت‌های مورد نیاز

  • Windows
  • VOIP

حداقل سابقه کار

  • سه تا شش سال

جنسیت

  • مهم نیست

وضعیت نظام وظیفه

  • معافیت تحصیلی معافیت دائم پایان خدمت

نوع همکاری:

تمام وقت

دسته‌بندی شغلی:

وب،‌ برنامه‌نویسی و نرم‌افزار

تاریخ انتشار آگهی:

۱۴۰۴/۱۱/۲۰ (منقضی‌شده)

مشاغل مشابه

مشاهده آگهی‌های استخدام مشابه