استخدام Help Desk Supervisor
شرح موقعیت شغلی
We are looking for a qualified Help desk Supervisor to join our team. You will be responsible for leading our technical support team to provide excellent customer service and resolve all technical issues and Processes.
As a Help desk Supervisor, you should have a solid technical background combined with the customer service experience. A problem-solving attitude with an ability to motivate your team to achieve specific goals is an essential skill to perform well in this position.
Ultimately, you should be able to ensure high-quality technical support and increase client satisfaction.
Responsibilities:
- Supervise the help desk team and evaluate the performance
- Ensure customer service is timely and accurate on a daily basis
- Recruit, train, and support help desk representatives and technicians
- Set specific customer service standards
- Contribute to improving customer support by actively responding to queries and handling complaints
- Establish best practices through the entire technical support process
- Follow up with customers to identify areas of improvement
- Develop daily, weekly and monthly reports on the help desk team’s productivity
- Provide customer feedback to the appropriate internal teams, like product developers
- Requirements:
- Proven work experience as a Help desk manager
- Hands-on experience with help desk and remote control software
- Solid technical background with an ability to give instructions to a non-technical audience
- Customer-service oriented with a problem-solving attitude
- Excellent written and verbal communications skills
- Team management skills
مهارتهای مورد نیاز
- Help Desk
- supervisor
حداقل سابقه کار
- سه تا شش سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست