استخدام Senior Business Analyst
شرح موقعیت شغلی
At Okala, we are changing the game in the Fast-Moving Consumer Goods (FMCG) sector, creating a new online grocery shopping experience for Iranians. Our Growth team collaborates to make it happen. We have an exciting opportunity for you to join us as a crucial part of our team as a Senior Business Analyst.
Responsibilities:
Responsibilities:
- Structuring interaction with customers across different channels and platforms, managing their issues, and making sure they’re addressed promptly
- Gathering and analyzing customer feedback by arranging surveys, and questionnaires and sourcing online reviews to identify opportunities for improvement
- Providing reports, analytical data, and related solutions to other teams based on their issues and goals
- Identifying and predicting trends in customer needs, requirements, preferences, and buying habits
- Designing KPIs and monitoring them to track the effectiveness of solutions
- Create reports and presentations to communicate critical metrics and insights to management effectively.
- Generate management reports regularly to communicate performance against targets and strategic objectives.
- Prepare weekly business review reports highlighting achievements, challenges, and actionable items.
Requirement:
- +4 years of relevant work experience (experience in the E-Commerce industry is preferred)
- Strong analytical and problem-solving skills
- Strong skills in SQL and proficiency in Python.
- Strong teamwork and communication skills
Benefits:
Join our friendly and dynamic team and enjoy a range of perks, such as:
Join our friendly and dynamic team and enjoy a range of perks, such as:
- Weekly social events (Cinema Night and Mafia Night)
- Professional development opportunities
- Free breakfast every day
- Birthday and anniversary gifts and surprises
- Lunch and snack subsidies
- Transportation budget
- On-site medical care
- Comprehensive health insurance
- Parking space
- Seasonal and special charges and discounts from Okala.
مهارتهای مورد نیاز
- تحلیل بازار
- Business Analyst
- تجزیه و تحلیل
حداقل سابقه کار
- سه تا شش سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- معافیت دائم پایان خدمت