استخدام Product Support Specialist
شرح موقعیت شغلی
Netbina Monitoring, a product from Netbina, is looking for a product support specialist to help the product team with the product and user support tasks. The ideal candidate is a self starter who has passion for technology, products, and client support. Prior experience in SaaS startups or digital marketing is a plus.
What you will do:
What you will do:
- Manage admin panel, including adding sources, keeping source up-to-date, monitor sources activities
- Create and maintain Monitoring user accounts as required
- Create and maintain Instagram accounts used in product
- Route client issues to the appropriate expert within the team
- Collaborate with content specialists to maintain a steady flow of content to the product blog
What you have:
- Good understanding of web technologies and applications
- Strong project management and communication skills
- At least one year of experience in customer support, preferably in tech
- Fluent in written English
- Familiarity with digital marketing is a plus
We offer a great deal of learning and opportunity to grow. Training sessions are actively held to ensure every team member is up to date with the software product development best practices.
At Netbina all employees are compensated based on experience, dedication, and demonstrated efforts to grow professionally.
مهارتهای مورد نیاز
- product support specialist
- Product
حداقل سابقه کار
- کمتر از سه سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست