استخدام CRM Specialist
شرح موقعیت شغلی
Job Description
● Customer complaint handling – second line service.
● Analyze and ticket creation.
● Ensure the treatment of the customer complaints received via customer care, and information about the ongoing action to solve them.
● Reporting and database updating.
● Send all the reports to the agreed list within the timeline, and ensure the entire database used in the section is updated.
● Analyze and ticket creation.
● Ensure the treatment of the customer complaints received via customer care, and information about the ongoing action to solve them.
● Reporting and database updating.
● Send all the reports to the agreed list within the timeline, and ensure the entire database used in the section is updated.
Requirements
● Bachelor’s degree in Telecommunications or Computer Science.
● Strong collaborating ability, create and handle and relationships with other departments.
● Very familiar with managed equipment and the existing architecture and configuration of the respective networks
● Analytical and problem-solving.
● Persistence and perseverance.
● Rigor and organization.
● Working under pressure.
● Know how to diagnose and evaluate the level of complexity and urgency of a problem and make correlations.
● Intermediate at English.
● Intermediate at MS Office (Word, Excel, PowerPoint, Access, Visio, etc.).
● Ability to work off hours depending on Network outages and Customer requests.
● Full-time availability (24/7) to support after office hours and be able to relocate within the country.
● 1 to 2 years of experience in the telecom industry is preferred.
● Strong collaborating ability, create and handle and relationships with other departments.
● Very familiar with managed equipment and the existing architecture and configuration of the respective networks
● Analytical and problem-solving.
● Persistence and perseverance.
● Rigor and organization.
● Working under pressure.
● Know how to diagnose and evaluate the level of complexity and urgency of a problem and make correlations.
● Intermediate at English.
● Intermediate at MS Office (Word, Excel, PowerPoint, Access, Visio, etc.).
● Ability to work off hours depending on Network outages and Customer requests.
● Full-time availability (24/7) to support after office hours and be able to relocate within the country.
● 1 to 2 years of experience in the telecom industry is preferred.
مهارتهای مورد نیاز
- ارتباط با مشتریان و پشتیبانی
- CRM
- Microsoft Office
- پاسخگویی به مشتریان
حداقل سابقه کار
- کمتر از سه سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- معافیت دائم پایان خدمت