استخدام Corporate Relation Expert

The key Responsibilities:
·         Make sure the entire responsible engineer under specific team provides KPI performance analysis and coordinates with second line until the closure of the case.
·         Coordinate E2E with BO technical team in case of any issues.
·         Ensure data availability and authenticity.
·         Present Customer weekly/Monthly KPI report and follow up in all the MOMs.
·         Analyze data confirmation whether performance criteria is fulfilled.
·         Submit the application for troubleshooting, preventative maintenance and network optimization if needed.
·         Follow up issues for improving network performance.
·         Follow the Acceptance and the 3rd parties.
·         Follow works rectification of punch-list items.
·         Ensure the Acceptance on behalf of Network Operation Department, including carrying out initial Drive Test and handing over the results of RF Planning Engineers.
·         Validate the contents of site folder documentation.
·         Answer IT requests for information from internal or external departments
·         Establish and manage the various agreements with 3rd party or MCI. Ensure the recycling of anomalies. Bring under control the essential data and update databases from quality audit and sampling inspection.
·         Ensure the availability of the access to all network database network operation team. 
·         Follow the network team and ensure the update of the database is done within the approved processes.
·         Maintain regulatory documents.
·         Ensure the quality of the information contained in databases.
·         Ensure reporting regarding his domain.
Key Personal Transversal Competencies:
•             Listening & Empathy Skills.
•             Relationship Building.
•             Rigor & Organization.
•             Team Work.
•             Working under Pressure.
Qualifications & Experience:
•             At least 5, relevant working experiences within the mobile or telecommunications industry related to Technical Filed.
•             BS degree in technical fields. 
•             Having working experiences within the mobile or telecommunications industry.
•             Able operate in a performance driven organization.