استخدام Front Office Engineer (Monitoring/Data Center-آقا)
شرح موقعیت شغلی
Job Description:
- Monitoring power, network, servers, and virtual machines and services in the data center to detect possible problems
- Notifying the identified problems in the data center to the relevant stakeholders through tickets, SMS, and email to take possible action from the stakeholders.
- Follow up and review the process of solving the problem and update the ticket, SMS, and email to inform the beneficiaries
- Receiving the ticket after announcing the solution to the problem by the relevant team and getting confirmation from the service owner to update the ticket, SMS and finalize the process.
- Work in shift (12*36)
- Effective and complete handover for running incidents among shifts.
- Monitor continuously 24/7 the status, performance, and alarms of all network nodes and segments.
- Inform Technical leaders about the important outages and updates within internal SLA
Requirements:
- Identifying and referring the ticket in the shortest specified time
- Percentage of correct diagnosis of problems
- Number of tickets received
- At least Bachelor's degree in Electricity (Power, Telecommunications, Electronics), IT, Computer Engineering and ITC.
- Maximum 30 years old
- Network+
- CCNA
- CCNP
- Lpic1&2
- Virtualization
- Solarwinds
- Zabbix
- PRTG
- Cacti
- MCSE
مهارتهای مورد نیاز
- CCNA
- CCNP
- MCSE
- Monitoring
- ِDataCenter
- مجازی سازی
حداقل سابقه کار
- کمتر از سه سال
جنسیت
- مرد
وضعیت نظام وظیفه
- معافیت دائم پایان خدمت