استخدام Telecom Call Center (تبریز)

نقش اول کیفیت | Naghsh Aval Keyfiat
آذربایجان شرقی، تبریز

Responsibilities:

Mobile network Customer Complaint Handling.
Familiar with GSM, 2G,3G,4G mobile network.
Good knowledge of mobile telecommunication network.
Second line service Analyze and Ticket Creation.
Ensure the treatment of the customer complaints received via Customer Care, and inform about the ongoing action to solve them.
Reporting and Data Base Updating.
Send all the reports to the agreed list within the timeline, and ensure the entire database used in the section is updated.

Key Professional Competencies:

Bachelor’s degree in Telecommunications or Computer Science.
Strong collaborating ability, create and handle and relationships with other departments.
Very familiar with managed equipment and the existing architecture and configuration of the respective networks.
Analytical and problem solving.
Persistence and perseverance.
Rigor and organization.
Working under pressure.
Know how to diagnose and evaluate the level of complexity and urgency of a problem and make correlations.
Intermediate at English.
Intermediate at MS Office Pack (Word, Excel, PowerPoint, Access, Visio, etc.).
Ability to work off hours depending on Network outages and the Customer requests.

Qualifications & Experience:

تمام وقت

مهندسی برق و الکترونیک

۱۴۰۲/۱۱/۰۳ (منقضی‌شده)

مشاغل مشابه