استخدام Service Desk Technician

Responsibilities and Duties:
- Effectively, professionally, and respectfully provides support for all the services offered by IT service department to end users.
- Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job and also other informative work logs.
- Engages in research and in-depth troubleshooting to resolve technical issues.
- Elevates complex and/or high priority problems to the appropriate support groups for resolution. - Works on ServiceDesk related projects as assigned by team leader or manager.
- Serves as a hardware technician who installs, repairs, troubleshoots, modifies computer systems and related hardware to meet the needs of customers. - Responsible for all IT related equipment set up for meetings/presentations

Knowledge & Skills:
- Comprehensive knowledge of and experience on Microsoft Windows operating systems, Microsoft Office, general computer applications, and security solutions. 
- Comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support.
- Basic knowledge of network devices, servers and services such as Microsoft Active Directory, DNS, DHCP, Microsoft Exchange, file and print server. 
- Working knowledge of desktop and laptop computers hardware. 
- Working knowledge of typical office equipment such as IP Phone, printer, copier, and fax machine, etc. 
- Familiarity with ITIL framework Behavioral qualities: 
- Customer service orientatio 
 Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations 
- Ability to manage multiple priorities 
- Must be self-motivated and dedicated to continual personal and professional improvement 
- Ability to work extended hours during tax season or when required to complete projects