استخدام کارشناس HelpDesk

مبتکران فناوری اطلاعات ایده | Mobtakeran
تهران، تهران

Responsibility:

Manage the installation and maintenance of hardware and software including workstations, multimedia displays, and video conference system support.
Good problem-solving, analytical, and team-working skills
Build up the printing and scanning knowledge base and train staff, as needed.
Working knowledge of managing tickets, follow up actions and close issues
Writing and editing “How To” training manuals.
Training other staff on troubleshooting and diagnosing problem
Excellent communication and interpersonal skills.
Have to participate in the team’s on-call rotation
Have experience working in a mixed tech stack and multi-vendor environment
Be creative, curious, eager to learn, and can quickly pick up on new trends and technologies

Requirements:

Bachelor’s degree in computer science, information technology, or a similar field.
At least 1+ years as a IT Support or Helpdesk
Proficiency with a MAC/Windows/Linux operating systems
Knowledge on Network + and A+
Familiar with Microsoft Services (AD, DNS, DHCP, Mail, …)
Ability to diagnose and resolve basic technical issue
Basic understanding of networking protocols and troubleshooting
Excellent IT skills and knowledge of troubleshooting computer related issues both hardware and software, as well as desktop, laptop and mobile devices
Good English communication skills
Linux, CCNA, MCSA and Mikrotik are advantageous.

تمام وقت

IT / DevOps / Server

۱۴۰۲/۱۲/۲۱ (منقضی‌شده)

مشاغل مشابه