استخدام کارشناس HelpDesk
شرح موقعیت شغلی
Responsibility:
- Manage the installation and maintenance of hardware and software including workstations, multimedia displays, and video conference system support.
- Good problem-solving, analytical, and team-working skills
- Build up the printing and scanning knowledge base and train staff, as needed.
- Working knowledge of managing tickets, follow up actions and close issues
- Writing and editing “How To” training manuals.
- Training other staff on troubleshooting and diagnosing problem
- Excellent communication and interpersonal skills.
- Have to participate in the team’s on-call rotation
- Have experience working in a mixed tech stack and multi-vendor environment
- Be creative, curious, eager to learn, and can quickly pick up on new trends and technologies
Requirements:
- Bachelor’s degree in computer science, information technology, or a similar field.
- At least 1+ years as a IT Support or Helpdesk
- Proficiency with a MAC/Windows/Linux operating systems
- Knowledge on Network + and A+
- Familiar with Microsoft Services (AD, DNS, DHCP, Mail, …)
- Ability to diagnose and resolve basic technical issue
- Basic understanding of networking protocols and troubleshooting
- Excellent IT skills and knowledge of troubleshooting computer related issues both hardware and software, as well as desktop, laptop and mobile devices
- Good English communication skills
- Linux, CCNA, MCSA and Mikrotik are advantageous.
مهارتهای مورد نیاز
- Help Desk
- +NETWORK
- CCNA
زبانهای مورد نیاز
- انگلیسی
حداقل سابقه کار
- کمتر از سه سال
حقوق
- حقوق از ۱۵,۰۰۰,۰۰۰ تومان
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- معافیت دائم پایان خدمت