استخدام VoIP Engineer
شرح موقعیت شغلی
ROLE
· Manage and administrate Contac Center system and sub systems
· Manage and administrate Contac Center system and sub systems
· Expand and develop Asterisk and Free Switch based contact centers.
· Conducts or participates in user requirements gathering and documentation
· Analyze business requirement and raw data to produce a structured relational and/or dimensional data model that resonates with user requirements
· Prepare technical/functional requirements in forms of standardized templates that facilitate easy development
· E2E requirement handling, documentation, technical implementation, testing and delivery to responsible group.
· Root cause analysis of escalated issues or problems by operation team and find the best solution to resolve it.
· Collaborate and communicate with different technical and commercial departments in order to understand, analyze and develop provisioning related needs.
· Managing vendor/s to get requirements done well.
· Understands Company’s objectives, processes, and products as well as the business systems capabilities;
· Performs impact analysis of making changes to application systems and supports development of effort/cost estimates;
· Participate in process improvements in the group.
· Proactively manage and prioritize a backlog according to business value, complexity, and expectations
· Having Knowledge of software development lifecycle.
· Overseeing implementation of a new system including data migration.
REQUIREMENT
· BS or MS Degree in IT/ Software engineering
REQUIREMENT
· BS or MS Degree in IT/ Software engineering
· At least 2 years of experience in the same field.
· Good command of English.
· Familiar with multimedia contact center concept and channels
· Experienced working on UNIX/Linux platform
· Familiar with the concepts of ITIL
· Having the skills to analyze, design and documentation system processes and business model
· Familiar with the concepts of planning and project control
· Expert in software documentation tools (word, excel, power point)
· Having powerful team working abilities
· Ability to identify and troubleshoot processing issues.
· Strong analysis skills, Attention to detail, Team working, Written and verbal communication skills, Interpersonal skills, Flexibility, Adaptability and Initiative.
· Skilled at analyzing and solving problems.
مهارتهای مورد نیاز
- VOIP
حداقل سابقه کار
- کمتر از سه سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- پایان خدمت