آگهی‌های استخدامی

استخدام BO manager

ارتباطات مبین نت | Mobinnet
تهران، تهران

شرح موقعیت شغلی

Job Definition:


·    Perform Second Line Maintenance support for all Core, BSS, TX, VAS, BS and other Network Elements and associated components


·    Organize daily NOC operation meeting


·    Ensure the trouble ticket resolution within required SLA


·    Focus on the MTTR for all levels of faults and produce report for the department


·    Coordinate directly with other dept. till the issue is solved


·    Resolve the problems within SLA 


·    Take responsibility to maintain the network and take ownership in case of any critical outage / activity performed in the network


·    Carry out hardware and software expansion/faults for the existing operational network


·    Escalate the trouble ticket to third Line (Vendor Care services) when needed, and follow up until resolution / solution provided


·    Suggest Optimization activities, performance and analysis


·    Communication skill should be excellent and reporting abilities will be a plus point


·    To be involved/supervise all related / critical planned activities, like migrations, Re-homing, Site shifting/integration, new node integration in the network or any critical fault occurs


·    New software release update and implementation when they become available


·    Monitor the system Clear Codes daily and perform activities to minimize the occurrence


·    Attend/arrange meetings internally within BO team 


·    Recognize training requirements of the back office personnel and give coaching where applicable


·    Get involved in software & hardware upgrade


·    Provide technical support to FLM engineers in case of hardware / software issues at site


·    Design Performance Criteria for BO engineers


·    Work Plan for back office based on main goal and priorities defined by operations management


·    Authorize NMS system / support systems and / or utilization of additional and specialized (custom) tools used


·    Handle Management Escalation routines within the Back office


Attend in managements meetings in the capacity of Assessment / Goal setting responsible for Back Office activities


Requirement:


Experience:


·  Well versed with 2G/3G switching network architecture & protocols


·  Deep knowledge of IP Core        


·  Vendor experience of minimum 5 years in fault management


·  Experience in system upgrades, expansions & health checks of the network 


·  Familiar with O&M and technical support work flow


·  Troubleshooting experience at Tier-1 and Tier-2 support 


 


Education:


·  Bsc Degree in Electrical Engineering / Telecommunication Engineering / Computer Science / Computer Engineering etc.


·  Minimum 5 years of experience as a manager of a mobile network environment 



Knowledge:


·  Trouble ticket management, Prioritization, Fault diagnosis, remote fault resolution


·  Change  Management and control Highly developed knowledge in Diversity awareness


·   Knowledge sharing ability with team members.



Skills:


·  Ability to lead technical teams of 30 and more


·  Communication skills at CTO level


·  Presentation skills


·  Process and Project Management


·  Customer Expectation Management


·  Vendor Management


·  Configuration Management and implementation of the plan provided by planning


·  Result oriented with good skills in leading and motivating people and conscious of the responsibilities


·  Flexible and responsive to changing work patterns and demands


·  A thorough and methodical approach to work.


·  Highly developed interpersonal skills 


·  Highly developed skills in driving change


·  Highly developed skills in knowledge sharing by actively contributing knowledge, experiences and skills to create a learning culture 


·  Customer Orientated with good understanding of service providers / operators Business requirements - be able to create true client value


·  Good knowledge and skills in MobinNet Business processes


·  Good negotiation skills


·  100% proficient in English Speaking, Reading and Writing


·  Ability to work off hours depending on Network outages and customer requests


·  24x7 availability to support after office hours, and be able to relocate within the country


·  Ability to travel without advance notice throughout the area of Managed Services


·  Ability to handle multiple tasks in pressurized condition

مهارت‌های مورد نیاز

  • noc
  • ticketing
  • SLA

زبان‌های مورد نیاز

  • انگلیسی

حداقل سابقه کار

  • بیش از شش سال

جنسیت

  • مهم نیست

وضعیت نظام وظیفه

  • معافیت دائم پایان خدمت

نوع همکاری:

تمام وقت

دسته‌بندی شغلی:

IT / DevOps / Server

تاریخ انتشار آگهی:

۱۴۰۲/۰۹/۲۱ (منقضی‌شده)

مشاغل مشابه

مشاهده آگهی‌های استخدام مشابه