آگهی‌های استخدامی

استخدام BO Manager

ارتباطات مبین نت | Mobinnet
تهران، تهران

شرح موقعیت شغلی

Job Definition:



·    Perform Second Line Maintenance support for all Core, BSS, TX, VAS, BS and other Network Elements and associated components

·    Organize daily NOC operation meeting

·    Ensure the trouble ticket resolution within required SLA

·    Focus on the MTTR for all levels of faults and produce report for the department

·    Coordinate directly with other dept. till the issue is solved

·    Resolve the problems within SLA 

·    Take responsibility to maintain the network and take ownership in case of any critical outage / activity performed in the network

·    Carry out hardware and software expansion/faults for the existing operational network

·    Escalate the trouble ticket to third Line (Vendor Care services) when needed, and follow up until resolution / solution provided

·    Suggest Optimization activities, performance and analysis

·    Communication skill should be excellent and reporting abilities will be a plus point

·    To be involved/supervise all related / critical planned activities, like migrations, Re-homing, Site shifting/integration, new node integration in the network or any critical fault occurs

·    New software release update and implementation when they become available

·    Monitor the system Clear Codes daily and perform activities to minimize the occurrence

·    Attend/arrange meetings internally within BO team 

·    Recognize training requirements of the back office personnel and give coaching where applicable

·    Get involved in software & hardware upgrade

·    Provide technical support to FLM engineers in case of hardware / software issues at site

·    Design Performance Criteria for BO engineers

·    Work Plan for back office based on main goal and priorities defined by operations management

·    Authorize NMS system / support systems and / or utilization of additional and specialized (custom) tools used

·    Handle Management Escalation routines within the Back office

Attend in managements meetings in the capacity of Assessment / Goal setting responsible for Back Office activities


Experience:


·  Well versed with 2G/3G switching network architecture & protocols

·  Deep knowledge of IP Core        

·  Vendor experience of minimum 5 years in fault management

·  Experience in system upgrades, expansions & health checks of the network 

·  Familiar with O&M and technical support work flow

·  Troubleshooting experience at Tier-1 and Tier-2 support 


Education:


·  Bsc Degree in Electrical Engineering / Telecommunication Engineering / Computer Science / Computer Engineering etc.

·  Minimum 5 years of experience as a manager of a mobile network environment 


Knowledge:


·  Trouble ticket management, Prioritization, Fault diagnosis, remote fault resolution

·  Change  Management and control Highly developed knowledge in Diversity awareness

·   Knowledge sharing ability with team members.


Skills:



·  Ability to lead technical teams of 30 and more

·  Communication skills at CTO level

·  Presentation skills

·  Process and Project Management

·  Customer Expectation Management

·  Vendor Management

·  Configuration Management and implementation of the plan provided by planning

·  Result oriented with good skills in leading and motivating people and conscious of the responsibilities

·  Flexible and responsive to changing work patterns and demands

·  A thorough and methodical approach to work.

·  Highly developed interpersonal skills 

·  Highly developed skills in driving change

·  Highly developed skills in knowledge sharing by actively contributing knowledge, experiences and skills to create a learning culture 

·  Customer Orientated with good understanding of service providers / operators Business requirements - be able to create true client value

·  Good knowledge and skills in MobinNet Business processes

·  Good negotiation skills

·  100% proficient in English Speaking, Reading and Writing

·  Ability to work off hours depending on Network outages and customer requests

·  24x7 availability to support after office hours, and be able to relocate within the country

·  Ability to travel without advance notice throughout the area of Managed Services

·  Ability to handle multiple tasks in pressurized condition


مهارت‌های مورد نیاز

  • noc
  • SLA
  • ticketing

زبان‌های مورد نیاز

  • انگلیسی

حداقل سابقه کار

  • بیش از شش سال

جنسیت

  • مهم نیست

وضعیت نظام وظیفه

  • معافیت دائم پایان خدمت

نوع همکاری:

تمام وقت

دسته‌بندی شغلی:

IT / DevOps / Server

تاریخ انتشار آگهی:

۱۴۰۲/۰۹/۲۱ (منقضی‌شده)

مشاغل مشابه

مشاهده آگهی‌های استخدام مشابه