آگهی‌های استخدامی

استخدام Call center QC and Training Specialist

لندو | Lendo
تهران، تهران

شرح موقعیت شغلی

We are seeking a highly motivated and experienced Quality Control and Training Specialist to join our call center team. As a QC and Training Specialist, you will play a pivotal role in ensuring compliance with company quality standards on all contact channels while monitoring key performance metrics to improve call quality. Also as a QC and Training Specialist, you will help ensure the highest quality of customer service by monitoring and evaluating calls, designing or conducting work-related training and development programs, and providing feedback and suggestions on implementing performance improvement strategies to ensure our call center representatives deliver a peerless customer experience. Your expertise and guidance will be instrumental in maintaining high-quality standards across all customer interactions.
 
 Responsibilities:

  • Monitor calls to measure and evaluate agent performance and adherence to call guides/scripts.
  • Utilize a comprehensive evaluation framework with established metrics to assess call quality and customer satisfaction.
  • Collaborate with team leaders to identify training needs and implement targeted coaching plans.
  • Analyze performance data and call center metrics to identify trends, patterns, and areas of improvement.
  • Prepare regular reports and presentations on performance insights, highlighting key findings and recommendations.
  • Ensure adherence to company policies, procedures, and industry regulations.
  • Stay updated on industry trends, customer service best practices, and emerging technologies to enhance the quality of call center operations.
Requirements:

  • At least 1 year of proven experience as a QC and Training Specialist or similar role in a call center environment.
  • Strong knowledge of call center operations and quality assurance processes.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving and analytical abilities.
  • Experience in generating performance reports.
  • Strong organizational and time management skills.

مهارت‌های مورد نیاز

  • Microsoft Office
  • پشتیبانی
  • ارتباط با مشتریان و پشتیبانی

حداقل سابقه کار

  • کمتر از سه سال

جنسیت

  • مهم نیست

وضعیت نظام وظیفه

  • مهم‌ نیست

نوع همکاری:

تمام وقت

دسته‌بندی شغلی:

پشتیبانی و امور مشتریان

تاریخ انتشار آگهی:

۱۴۰۲/۰۷/۱۷ (منقضی‌شده)

مشاغل مشابه

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