استخدام کارشناس پشتیبانی و امور مشتریان
شرح موقعیت شغلی
As a Customer Care Representative at Jibit, you will be responsible for delivering exceptional customer service and support to our clients. You will serve as the primary point of contact for customers, addressing their inquiries, resolving issues, and ensuring their overall satisfaction with our fintech products and services.
Key Responsibilities:
- Respond to customer inquiries and provide accurate and timely information via various channels, including phone, email, and live chat.
- Assist customers in navigating and utilizing Jibit's fintech platform, guiding them through the registration process, explaining features, and addressing any technical difficulties.
- Investigate and resolve customer complaints and issues, working closely with internal teams to provide efficient and effective solutions.
- Document customer interactions and maintain detailed and accurate records of customer inquiries, comments, and actions taken.
- Identify opportunities for process and product improvements based on customer feedback and communicate these to the relevant teams.
- Collaborate with cross-functional teams, including Product Development and Sales, to ensure a seamless customer experience.
- Stay up-to-date with Jibit's products, features, and industry trends to provide accurate information and support to customers.
- Adhere to established service-level agreements (SLAs) and maintain high customer satisfaction ratings.
- Provide feedback to management on recurring customer issues and suggest improvements to enhance customer satisfaction and retention.
Qualifications:
- Previous experience in a customer service or customer care role, preferably in the fintech or financial services industry.
- Excellent communication skills, both verbal and written, with a strong focus on delivering exceptional customer service.
- Ability to empathize with customers, actively listen to their concerns, and provide appropriate solutions.
- Strong problem-solving and analytical skills, with the ability to think quickly and creatively to resolve customer issues.
- Proficient in using customer support tools and CRM systems to manage customer interactions and track customer inquiries.
- Ability to work effectively in a fast-paced environment, prioritize tasks, and manage time efficiently.
- Knowledge of fintech products and services, as well as familiarity with relevant regulations and compliance standards, is a plus.
- Flexibility to work in shifts, including evenings and weekends, based on customer needs.
In this role, you will play a vital part in ensuring customer satisfaction and building strong relationships with clients, contributing to the overall success of Jibit as a fintech organization.
مهارتهای مورد نیاز
- ارتباط با مشتریان و پشتیبانی
- امورمشتریان
- پشتیبانی
حداقل سابقه کار
- کمتر از سه سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست