استخدام Software Support Expert
شرح موقعیت شغلی
We are a successful Consumer Electronic Manufacturing company seeking a Software Support Expert who is responsible for:
● Engage with users to identify their issues with the software.
● Communicate with suppliers and escalate software issues and follow up for solving the issues.
● Schedule and run maintenance jobs on the systems.
● Schedule and plan for version upgrades and do the required tests.
● Ensure software backup policies are in place and run based on the schedule.
● Prepare required documents for user training and software technical documents.
● Manage the issues raised in the ticketing system and ensure the response time is according to the SLA.
● Interact with other IT team members to share the common issues and knowledge sharing.
● Analyze and prepare reporting requirements of users.
● Engage with users to identify their issues with the software.
● Communicate with suppliers and escalate software issues and follow up for solving the issues.
● Schedule and run maintenance jobs on the systems.
● Schedule and plan for version upgrades and do the required tests.
● Ensure software backup policies are in place and run based on the schedule.
● Prepare required documents for user training and software technical documents.
● Manage the issues raised in the ticketing system and ensure the response time is according to the SLA.
● Interact with other IT team members to share the common issues and knowledge sharing.
● Analyze and prepare reporting requirements of users.
Requirements:
● Bachelor’s or Master’s degree in IT or Software Engineering.
● 2 to 4 years of related experience.
● Good knowledge of SQL Server and database structure.
● Good knowledge of system integration concepts, web services, and APIs.
● Experience in Hamkaran and Chargoon software would be an advantage.
● Experience in system implementation or support is preferred.
● Familiarity with web systems, IIS, HTTP protocols, and their debugging.
● Good knowledge of report analysis and using queries to extract reports.
● Good knowledge of Excel and writing formulas.
● Good English communication skills.
● 2 to 4 years of related experience.
● Good knowledge of SQL Server and database structure.
● Good knowledge of system integration concepts, web services, and APIs.
● Experience in Hamkaran and Chargoon software would be an advantage.
● Experience in system implementation or support is preferred.
● Familiarity with web systems, IIS, HTTP protocols, and their debugging.
● Good knowledge of report analysis and using queries to extract reports.
● Good knowledge of Excel and writing formulas.
● Good English communication skills.
مهارتهای مورد نیاز
- پشتیبانی نرم افزار
- SQL
- پشتیبانی
زبانهای مورد نیاز
- انگلیسی
حداقل سابقه کار
- سه تا شش سال
حقوق
- حقوق از ۱۵,۰۰۰,۰۰۰ تومان
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- معافیت دائم پایان خدمت