استخدام Support Specialist

فناپ پلاس | Fanap Plus
تهران، تهران

Responsibility:

Understanding integration-based and API-based project domain
Contact through emails, phone calls, and ticketing systems to provide appropriate service on time
Communicating with clients’ developers and technical teams via phone calls, emails, and ticketing systems to help them get onboard
Answering client inquiries about technical issues and difficulties regarding technical integration
Creating technical guides including UML diagrams, API documentation, and how-to-use documents for technical usages
Monitor software system performance to ensure proper operations
Resolve software problems and report them to production teams, service providers, etc.
Maintain and enhance effective working relationships with staff

Qualification:

The ideal candidate will have 3 to 4 years of experience in similar roles.
Bachelor or master degree in computer science, IT, software engineering, or related fields.

Requirements:

Ability to work with DBMSs and query writing
The basic knowledge of API development and testing (familiar with API development tools like postman, ….)
Basic understanding of programming languages and software development is a BIG plus
Experience in integration projects is a BIG plus
Basic understanding of agile and Scrum (or Kanban) is a plus
Ability to handle multiple tasks simultaneously
Ability to work in a fast-paced environment with minimal supervision
Critical thinker and problem-solving skills
Team player

Benefits:

تمام وقت

۱۳۹۹/۰۱/۲۱ (منقضی‌شده)

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