استخدام Operation Manager
شرح موقعیت شغلی
Divar fraud prevention team is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking to join the team.
This position relies on problem solving skills, including the ability to recognize non-obvious patterns, analyze diverse data sets and work closely with internal teams and stakeholders to recommend solutions in an ambiguous environment.
Responsibilities:
This position relies on problem solving skills, including the ability to recognize non-obvious patterns, analyze diverse data sets and work closely with internal teams and stakeholders to recommend solutions in an ambiguous environment.
Responsibilities:
- Partner with data scientists and product teams to prioritize feature needs for investigative tool sets in order to address corrective and preventive measures to mitigate fraud risk.
- Design and influence operational best practices within the Fraud Response team and measure their effectiveness.
- Analyze data to identify fraud trends and proactively take action to improve efficiency and reduce time to identify new fraud techniques, tactics and procedures. Leverage diverse data sources.
- Report on weekly fraud trends and cluster characteristics and analytical insights to the stakeholders.
- Evaluate the existing KPIs and develop additional KPIs for tracking team performance.
- Manage daily execution of fraud prevention team qualification.
- Great thinker on both a strategic and tactical level, who also has a strong bias to action.
- Customer-focused self-starter with strong attention to detail and follow up and a flexible and adaptive approach.
- Passionately quantitative / analytical and detail-oriented with validated ability to quantify results of strategic and tactical performance metrics and drive decisions based on data.
- Always seeking to improve, and agile at leading improvements through both: step changes and innovation, or through refinement and iteration.
- Solid people leadership skills, with demonstrated experience in coaching and developing teams and delivering performance targets such as specialist accuracy, resolution, and efficiency.
- Excellent team player capable of learning and sharing knowledge in a cross functional team environment.
- Proven ability to work in fast-paced dynamic environments where decisions are made with incomplete or ambiguous information.
Requirements:
- Proven experience as Operation Manager or similar position.
- Solid understanding of reporting and budgeting procedures.
- Experience in basic financial analysis (cost-effectiveness, cost-benefit, etc.).
- Proficient in MS Office.
- Outstanding communication and interpersonal skills.
- Excellent organizational and leadership skills with problem-solving ability.
- Positive and patient.
- Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
- Knowledge of management principles and familiarity with company products, services, and policies.
- Decisiveness and attention to detail.
مهارتهای مورد نیاز
- Project Management
- Operations Management
- Microsoft Office
حداقل سابقه کار
- سه تا شش سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
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