آگهی‌های استخدامی

استخدام Walk-in Center Team head

دیجی‌‌کالا | Digikala
تهران، تهران

شرح موقعیت شغلی

Include:

 

·        Managing large amounts of inbound and outbound calls in a timely manner 

·        Following call center “scripts” when handling different topics 

·        Identifying customers’ needs, clarify information, research every issue and providing solutions  

 

Job Brief
 


A Walk-in Center team head is a person organize and direct the Walk-in specialists and will be responsible for assessing their work and give them feedback to maximize performance. An excellent walk-in Center team head must have customer service experience. The ideal candidate must possess great communication skills and be able to lead and motivate. 

 

Responsibilities

·        Deal directly with angry customers (If needed)

·        Onboarding new employees

·        Handle and resolve customer complaints

·        Measure performance with key metrics such as TAT, Customer satisfaction, etc.

·        Ensure adherence to policies for attendance, established procedures etc. 

·        Keep management informed on issues and problems

·        Prepare monthly/annual results and performance reports

 

Requirements

·        Experience in customer service is essential

·        Strong written and verbal communication skills along with active listening

·        Problem analysis and problem-solving

·        Customer service orientation

مهارت‌های مورد نیاز

  • ارتباط با مشتریان و پشتیبانی
  • پشتیبانی
  • سرپرستی
  • کنترل و نظارت

حداقل سابقه کار

  • کمتر از سه سال

جنسیت

  • مهم نیست

وضعیت نظام وظیفه

  • معافیت تحصیلی معافیت دائم پایان خدمت

نوع همکاری:

تمام وقت

دسته‌بندی شغلی:

پشتیبانی و امور مشتریان

تاریخ انتشار آگهی:

۱۴۰۰/۰۷/۱۸ (منقضی‌شده)

مشاغل مشابه

مشاهده آگهی‌های استخدام مشابه