استخدام کارشناس بررسی کامنت (دورکاری-شیفت شب)
شرح موقعیت شغلی
CF UGC Specialist is responsible for moderating the submitted comments and Q&As. This person reports to the UGC Team Lead. The type, variation and nature of tasks might change (if necessary) and would be communicated to the experts.
- Checking the assigned comments and accept or reject based on the latest guidelines;
- Communicating the potential problems or vague cases to the concerned PIC;
- Reporting suspicious sellers and users or very sensitive items to team leads so as to make general actions;
- Checking the submitted Q&A records to see if they can be published;
- Communicating necessary Q&A cases with sellers or other PICs/departments directly via Email or indirectly via implemented panel features (based on SLA);
- Reaching the determined targets for every day (baseline: 2000, KPI target: 2800);
- The main target is set for everyday multiplied by the working days in the month;
- Trying to reduce rejection rate to 5%;
- Trying to keep Comment Moderation SLA under 24h;
- Trying to be precise enough and reach the targeted QA Score (Target for EOY is 98%);
- Actively reporting potential bugs or blockers which might affect team productivity and targets;
- Actively reporting potential improvements for communication, guidelines or processes in order to help the whole team with the rejection rate targets;
- Providing a thorough and exact report as directed by the Supervisor and team leads;
- Voluntarily passing knowledge to other members of the team and assisting fellow staff with problems or workloads;
- Attending the workplace before 9 AM;
- Keeping on best professional behavior and avoiding issues of personal ethics;
- Avoiding slacking off during the work hours;
- Adopting a teamwork-based spirit and avoiding privacy violation or tension with fellow coworkers;
- Seeking for help from supervisor if faced with any kind of problem or concerns;
- Being dedicated to the targets set by the team’s management;
- Any re-moderated comment/Q&A is excluded from the daily targets.
Requirements:
- A proper knowledge on MS Office (esp. MS Word & MS Excel)
- Accepted skills in searching through Internet
- Appropriate English level (Intermediate)
مهارتهای مورد نیاز
- ارائه گزارش
- Microsoft Office
- شبکه های اجتماعی
حداقل سابقه کار
- کمتر از سه سال
حقوق
- حقوق از ۱,۰۰۰,۰۰۰ تا ۲,۵۰۰,۰۰۰ تومان
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- معافیت دائم پایان خدمت