استخدام Technical Support Team Lead
شرح موقعیت شغلی
- Provide leadership to the technical support staff that is responsible for providing technical service and support to customers; ensure technical knowledge is transferred to the team; train personnel on procedures for servicing products
- Assign and coordinate work assignments and resolution of critical technical and procedural problems. Monitor work procedures, work schedules and expedite workflows
- Develop technical services strategies to help the organization achieve strategic goals and objectives
- Track, manage and report KPI’s for department operations
- Serve as a backup during the absence of team members, including evenings and weekends as well as be available to solving technical issues of the organization
Requirements:
- BSc/BA in IT, Computer Science or relevant fields
- 3-4 years of previous technical support experience required
- Must be able to effectively lead, manage and motivate others
- Ability to work effectively under pressure in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines
- At least two years previous supervisory experience; Help-desk supervisory experience preferred
- Must be able to demonstrate professionalism and courteousness in the handling of both internal and customer inquiries
- Proficiency in English
- Excellent communication and leadership skills
مهارتهای مورد نیاز
- Technical Support
حداقل سابقه کار
- سه تا شش سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- معافیت تحصیلی معافیت دائم پایان خدمت