استخدام Software QA Specialist

دیجی‌‌کالا | Digikala
تهران، تهران

Job description

Provide first level of support for tickets filed.
Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
Read and understand complex application code and make code fixes to resolve support issues.
Software deployment support in staging and production environments.
Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
Work with engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.
Work within our ticket management system to respond to customer how-to and technical troubleshooting questions.
Create logs to document testing phases and defects.
Report bugs and errors to development teams.
Work with cross-functional teams to ensure quality throughout the software development lifecycle.

Requirements

Bachelor’s degree in Computer Science or a related field.
1+ years overall development/technical support experience.
Development Experience in PHP or other open source based technologies is an advantage
Proven ability to troubleshoot and identify the root cause of issues in complex Enterprise Level applications.
Must be able to effectively communicate with internal customers
Demonstrated skill and passion for problem solving and operational excellence.
knowledge of software QA methodologies, tools and processes
knowledge of SQL and scripting
Experience working in an Agile/Scrum development process

تمام وقت

۱۴۰۱/۰۸/۲۹ (منقضی‌شده)

مشاغل مشابه