استخدام Business Analyst
شرح موقعیت شغلی
Digi Express is a forward-thinking logistic company dedicated to pushing the boundaries of technology. We are seeking a talented and experienced Performance Monitoring Specialist to work in our dynamic team.
Responsibilities
- Service Performance Analysis
Collect, analyze, and interpret service performance data to identify trends, gaps, and opportunities for improvement. - Data-Driven Decision Making
Use data analysis to recommend actionable solutions for improving service delivery and meeting SLA targets. - Reporting and Visualization
Prepare comprehensive reports and dashboards using data visualization tools to communicate service performance metrics clearly to stakeholders. - Issue Resolution
Investigate service delivery issues using root cause analysis techniques and take corrective actions to maintain service quality and efficiency. - Continuous Improvement
Drive initiatives to improve service delivery processes, focusing on efficiency, customer satisfaction, using data to measure the effectiveness of improvements. - Collaboration and Communication
Work closely with internal stakeholders to ensure a shared understanding of service standards, expectations, and data-driven insights.
Required Skills and Qualifications
- Data Analysis Skills
Proficiency in analyzing large datasets, interpreting results, and generating insights to improve service levels. - Technical Proficiency
Experience with data analysis tools such as Microsoft Excel, SQL, Power BI, or other business intelligence software. - Knowledge of KPIs
Familiarity with service level, key performance indicators (KPIs), and service delivery principles. - Organizational Skills
Strong time management, communication, and teamwork skills. - Problem-Solving
Ability to identify issues, analyze root causes, and implement effective data-driven solutions. - Attention to Detail
Detail-oriented approach to maintaining high service standards and compliance.
Preferred Skills and Qualifications
- Educational Background
Bachelor’s or Master’s degree in Business Administration, Industrial Engineering, Data Science, or related fields. - Experience
Two or more years of experience in service level, operations, or data analysis roles. - Advanced Analytics
Familiarity with predictive analytics, statistical modeling, and visualization tools (e.g., Python, R) is a plus.
مهارتهای مورد نیاز
- Business Analyst
- تحلیل کسب و کار
- Power BI
- Python
حداقل سابقه کار
- کمتر از سه سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- معافیت تحصیلی معافیت دائم پایان خدمت