استخدام IT Support Technician (آقا)
شرح موقعیت شغلی
Job Description
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by clients.
- Walk the clients through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow up and update customer status and information.
- Pass on any feedback or suggestions by customers to the appropriate internal team.
- Identify and suggest possible improvements to procedures.
Requirements
- Bachelor's degree in IT, Computer Science, or relevant fields.
- At least three years of experience as an IT support technician (Help Desk).
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Excellent communication skills.
مهارتهای مورد نیاز
- IT
- ClientSide Programming
- Help Desk
حداقل سابقه کار
- کمتر از سه سال
جنسیت
- مرد
وضعیت نظام وظیفه
- معافیت دائم پایان خدمت