استخدام Call Center Supervisor

شرح موقعیت شغلی

Provide outstanding customer service in all customer interactions; actively demonstrating customer service standards so as to provide mentorship and training to other associates

Serve as a mentor and leader for Call Center Actively work to develop a sales culture to improve sales performance of the department

Monitor and mentor all associates making sure standards are being met and assigned tasks are being performed

Handle escalated situations in an effort to satisfy our customers

Assist Call Center Manager with planning for proper staffing levels. Monitor department phone reports to help make staffing level decisions

Schedule proper staffing levels to handle volume of incoming calls. Arrange for associates to go home early if call volume warrant

Communicate needed information on a regular basis to Call Center

Regularly generate/analyze Call Center reporting to identify any improvements that may be required

May perform other duties or special projects as assigned

Requirements

Master’s degree is strongly preferred

Over 4 years of customer service experience preferred

Solid background in coaching, training and mentoring Call Center/Customer Service staff

Strong Microsoft Office skills

Excellent customer service skills

Prior lead or supervisory experience desirable

Ability to remain calm and courteous to internal and external customers in times of stress

Outstanding verbal & written communication skills

مهارت‌های مورد نیاز

• call center
• Microsoft Office
• امورمشتریان
• پاسخگویی به مشتریان

حداقل سابقه کار

• بیش از شش سال

جنسیت

• مهم نیست

وضعیت نظام وظیفه

• مهم‌ نیست

مشاهده آگهی‌های استخدام مشابه