آگهی‌های استخدامی

استخدام Help Desk Specialist

ازکی | Azki
تهران، تهران

شرح موقعیت شغلی

Job Description

We are looking for a highly motivated and dedicated IT Help Desk Specialist to support the IT team at Azki. As an IT Help Desk Specialist, you will be responsible for responding to queries in person and over the phone, assessing and diagnosing computer hardware and software problems, and implementing effective solutions. You may also be required to provide basic computer training, modify hardware systems, install computer peripherals, and perform basic computer maintenance.

Responsibilities:

  • Manage the installation and maintenance of hardware and software, including workstations, multimedia displays, and video conferencing systems.
  • Good problem-solving, analytical, and team-working skills.
  • Build the printing and scanning knowledge base and train staff as needed.
  • Working knowledge of managing tickets, follow-up actions, and closing issues.
  • Write and edit “How-To” training manuals.
  • Train other staff on troubleshooting and diagnosing problems.
  • Excellent communication and interpersonal skills.
  • Participate in the team’s on-call rotation.
  • Have experience working in a mixed tech stack and multi-vendor environment.
  • Be creative, curious, eager to learn, and able to quickly pick up new trends and technologies.
Requirements:

  • Bachelor’s degree in Computer Science, Information Technology, or a similar field.
  • At least 1+ years of experience in IT Support or Help Desk.
  • Proficiency with Mac/Windows/Linux operating systems.
  • Knowledge of Network+ and A+.
  • Familiarity with Microsoft Services (AD, DNS, DHCP, …).
  • Ability to diagnose and resolve basic technical issues.
  • Basic understanding of networking protocols and troubleshooting.
  • Excellent IT skills and knowledge of troubleshooting computer-related issues, both hardware and software, as well as desktop, laptop, and mobile devices.
  • Good English communication skills.
  • Linux+, CCNA, MCSA, and MikroTik are advantageous.
  • Participate in 24/7 support and on-call rotation, including incident management duties.

مهارت‌های مورد نیاز

  • Help Desk
  • IT
  • رفع عیب‌های شبکه

حداقل سابقه کار

  • کمتر از سه سال

جنسیت

  • مهم نیست

وضعیت نظام وظیفه

  • مهم‌ نیست

نوع همکاری:

تمام وقت

دسته‌بندی شغلی:

IT / DevOps / Server

تاریخ انتشار آگهی:

۱۴۰۵/۰۶/۲۲

مشاغل مشابه

ارسال رزومه