استخدام Customer Support Specialist
شرح موقعیت شغلی
Job Description
- Expert working knowledge of our products. You will be the first stop point for troubleshooting and must know how to use our products well (don't worry - we will train you)
- Troubleshoot reported bugs, and explore feature requests that are unclear until the point you have reached a full understanding of what the customer is asking for and why
- Identify and document the reason the customer contacted us and advise on any forming trends that may impact the larger customer base
- Make sure feedback is documented, bugs are created and processed in a timely fashion. Be an advocate for the user
- Respond to the user as quickly and thoroughly as possible and communicate to them that you are working on their behalf to address their issue(s)
- Identify process improvements and other product features to reduce the number of customer inquiries
- Increase overall customer satisfaction by meeting and exceeding customer support metrics and service levels
Requirements
- Team-oriented, but self-sufficient
- Self-motivated, passionate and hardworking
- Ability to work Full-Time
- Excellent Persian and English writing and speaking skills to communicate with customers
- Ideal Age: 20 - 35
مهارتهای مورد نیاز
- پشتیبانی
- ارتباط با مشتریان و پشتیبانی
- پاسخگویی به مشتریان
- امورمشتریان
حداقل سابقه کار
- کمتر از سه سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست