استخدام مسئول فروش و پشتیبانی
شرح موقعیت شغلی
The Customer Service Representative plays a critical role in upholding ApplyBuddy’s reputation for excellent customer service. As the first point of contact for students, you will provide accurate information, assist with inquiries, and resolve issues promptly. This role demands a customer-focused attitude, strong communication skills, and the ability to multitask in a dynamic environment.
Customer support must be fluent in English, meaning they must speak correctly and professionally. Additionally, prior experience in customer support is required to ensure smooth and effective interactions with students.
Key Responsibilities:
- Respond to Inquiries: Answer incoming calls, emails, and messages from prospective and current students, providing timely and accurate information about the application process, university programs, and services offered by ApplyBuddy.
- Support Application Process: Guide students through the application process, helping them understand requirements, deadlines, and necessary documentation.
- Problem Resolution: Address and resolve any issues or concerns raised by students, ensuring their satisfaction and maintaining a positive relationship.
- Record Keeping: Maintain detailed and accurate records of all student interactions in our CRM system, ensuring that all information is up-to-date and easily accessible.
- Feedback Collection: Gather feedback from students regarding their experience with ApplyBuddy’s services and communicate this feedback to the relevant departments for continuous improvement.
- Collaborate with Teams: Work closely with the admissions, marketing, and technical support teams to provide seamless service to students and resolve any cross-departmental issues.
- Follow-Up: Conduct follow-up calls or messages with students to ensure their needs were met and to encourage further engagement with ApplyBuddy’s services.
- Zendesk Management: Utilize Zendesk to manage and track customer interactions efficiently. Knowledge of Zendesk is a plus as it will enable you to navigate the system smoothly, ensuring that all customer queries are handled promptly and recorded accurately.
- Stay Updated: Keep abreast of new programs, services, and changes within the university admissions process to provide the most current information to students.
Qualifications:
- Education: High school diploma or equivalent required; a bachelor’s degree in a related field is preferred.
- Experience: Previous experience in customer service is required, preferably in the education or consultancy industry.
- Language Skills: Fluency in English is required, meaning the ability to speak correctly and professionally. Proficiency in other languages, particularly Arabic, is a plus.
- Technical Skills: Proficiency in using CRM systems, Microsoft Office Suite, and communication tools (e.g., email, chat platforms). Knowledge of Zendesk is a plus.
- Communication Skills: Excellent verbal and written communication skills with the ability to convey information clearly and empathetically.
- Problem-Solving Skills: Strong problem-solving abilities and the capacity to handle difficult situations with patience and professionalism.
- Interpersonal Skills: A customer-oriented mindset with the ability to build rapport with students from diverse backgrounds.
- Time Management: Ability to manage multiple tasks and priorities in a fast-paced environment.
- Availability: Flexibility to work various shifts, including evenings and weekends, as needed.
Benefits:
- Competitive salary
- Professional development opportunities
- Friendly and collaborative work environment
- Opportunity to make a meaningful impact on students' lives
مهارتهای مورد نیاز
- پشتیبانی فروش
- CRM
- ارتباط با مشتریان و پشتیبانی
زبانهای مورد نیاز
- انگلیسی
حداقل سابقه کار
- سه تا شش سال
حقوق
- حقوق از ۲۰,۰۰۰,۰۰۰ تومان
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست