استخدام Help Desk
شرح موقعیت شغلی
Alibaba is looking for a Help Desk to help us improve and expand our rapidly-growing products.
In Alibaba, we believe we can influence the workplace culture of Iran by promoting Integrity, Authenticity, Commitment to something beyond ourselves and Respectful dialogue, and you can be a part of this building procedure.
In Alibaba, we believe we can influence the workplace culture of Iran by promoting Integrity, Authenticity, Commitment to something beyond ourselves and Respectful dialogue, and you can be a part of this building procedure.
Pros of working in Alibaba
- Don't worry about your income, we update our payments according to the job market.
- We pay for your development plans.
- We provide all the gadgets and devices you need for work (Except for Apple Watch!)
- You won't be isolated in your team, we believe anyone in Alibaba can collaborate for the team's winning!
- If there is a Coolest Office Competition, we may win the Gold medal.
- You can have breaks in relaxing areas and help yourself to some drinks and fruits.
- We believe diversity brings creativity.
- We don't believe in HW (Hard Working!). We believe in HHW (Happily Hard Working!) so we'll have lots of fun alongside the work.
Job Description
- Install, modify, and repair computer hardware and software.
- Diagnose and resolve technical hardware and software issues.
- Maintain daily performance of computer systems.
- Resolve technical problems with Local Area Networks (LAN).
- Install computer peripherals for users.
- Stay current with system information, changes and updates.
- Prepare activity reports.
- Schedule Preventive Maintenance on Hardware.
- Review Event Viewer on Servers to solve the issues.
- Document network support activities and prepare related reports.
- Hands on Customer Support software (Ticketing System).
- Respond to user inquiries regarding computer software or hardware.
- Follow up with customers to ensure issue has been resolved.
- Troubleshooting computers and peripheral devices (such as printer, scanner)
- Familiar with Monitoring: PRTG, Solarwinds.
- Familiar with retail Computer/Network purchasing.
Requirements
- University degree in Computer Software or Hardware.
- Minimum 2 years similar experience in IT help desk, service desk, and technical support.
- Excellent team work skills.
- Familiar with Windows,Linux & Mac OS.
- Interested in new Technology & Research on IT Science.
- Accountable and Trustworthy.
- Expert in implementing network settings and design in LAN and WAN and monitoring tools.
- Familiar with VoIP, Video conferencing and Wireless communications.
- Experienced with Passive Network.
- Experienced Servers and Storage.
- Experienced with Microsoft Office 2010 and 2013.
- Administration & Maintenance of Desktop's (Win7, Win8).
- Familiar with Virtualization Technology (VMware).
- Familiar with passive and network setup.
مهارتهای مورد نیاز
- Help Desk
- IT
- Linux
- VOIP
حداقل سابقه کار
- سه تا شش سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست